//本代码文件由代码生成器生成
//时间：2011-03-24 23:46:30

using System;
using System.Collections.Generic;
using System.Text;

namespace GreatB2C.Model
{
    /// <summary>
    /// PE_ComplainItem投诉表模型类(属性说明自动提取数据库字段的描述信息)
    /// </summary>
    [Serializable]
    public class ComplainItem
    {
        /// <summary>
        /// 明细ID
        /// </summary>
        public Int32 ItemID
        {
            get;
            set;
        }
        /// <summary>
        /// 用户ID
        /// </summary>
        public Int32 ClientID
        {
            get;
            set;
        }
        /// <summary>
        /// 联系人ID
        /// </summary>
        public Int32 ContacterID
        {
            get;
            set;
        }
        /// <summary>
        /// 投诉类型
        /// </summary>
        public Int32 ComplainType
        {
            get;
            set;
        }
        /// <summary>
        /// 投诉方式
        /// </summary>
        public Int32 ComplainMode
        {
            get;
            set;
        }
        /// <summary>
        /// 投诉主题
        /// </summary>
        public String Title
        {
            get;
            set;
        }
        /// <summary>
        /// 投诉内容
        /// </summary>
        public String Content
        {
            get;
            set;
        }
        /// <summary>
        /// 首问接待人
        /// </summary>
        public String FirstReceiver
        {
            get;
            set;
        }
        /// <summary>
        /// 投诉时间
        /// </summary>
        public System.DateTime DateAndTime
        {
            get;
            set;
        }
        /// <summary>
        /// 紧急程度
        /// </summary>
        public Int32 MagnitudeOfExigence
        {
            get;
            set;
        }
        /// <summary>
        /// 处理过程
        /// </summary>
        public String Process
        {
            get;
            set;
        }
        /// <summary>
        /// 处理人
        /// </summary>
        public String Processor
        {
            get;
            set;
        }
        /// <summary>
        /// 处理结果
        /// </summary>
        public String Result
        {
            get;
            set;
        }
        /// <summary>
        /// 处理结束时间
        /// </summary>
        public System.DateTime EndTime
        {
            get;
            set;
        }
        /// <summary>
        /// 客户反馈
        /// </summary>
        public String Feedback
        {
            get;
            set;
        }
        /// <summary>
        /// 回访时间
        /// </summary>
        public System.DateTime ConfirmTime
        {
            get;
            set;
        }
        /// <summary>
        /// 回访人
        /// </summary>
        public String ConfirmCaller
        {
            get;
            set;
        }
        /// <summary>
        /// 客户评定服务星级
        /// </summary>
        public Int32 ConfirmScore
        {
            get;
            set;
        }
        /// <summary>
        /// 客户反馈
        /// </summary>
        public String ConfirmFeedback
        {
            get;
            set;
        }
        /// <summary>
        /// 记录状态，0为未处理，1为处理中，2为已处理，3为已回访
        /// </summary>
        public Int32 Status
        {
            get;
            set;
        }
        /// <summary>
        /// 当前责任人
        /// </summary>
        public String CurrentOwner
        {
            get;
            set;
        }
        /// <summary>
        /// 备注
        /// </summary>
        public String Remark
        {
            get;
            set;
        }
        /// <summary>
        /// 被投诉人
        /// </summary>
        public String Defendant
        {
            get;
            set;
        }
    }
}
